Privacy Policy.

Who we are

HALIPIX DIGITAL SOLUTIONS is a sole proprietorship registered in Nova Scotia, Canada (Registry of Joint Stock Companies, Registry ID 4860737), based in Halifax. We are responsible for the personal information described here.

What we collect

Contact requests: the name, email or phone number, business name and message you send through our forms.

Accounts: your email address, a securely hashed password (we never store it in plain text), your business details and the plan you're on.

Content you add: text, photos, menus, prices, team members and settings you publish with our tools.

Your customers' information: when a business uses our tools, we hold what its customers enter — for example a name and phone number for a booking, a pager ticket or a loyalty card, or the text of a review. For this information we act on behalf of that business, which decides how it is used.

Technical data: server logs (IP address, browser, pages requested and time) kept to run and secure the service.

How we use it

To provide the services you signed up for, answer your requests, send account and service emails (password resets, receipts, plan reminders), deliver the alerts you or a business asked for (WhatsApp, SMS or browser notifications), prevent abuse and keep our systems secure.

We do not sell personal information, we do not show ads, and we do not use your data or your customers' data to train third-party AI models.

Cookies

We use one essential cookie to keep you signed in. Your browser may also store small preferences such as your language. We do not use advertising or cross-site tracking cookies.

Service providers and where data is stored

Our servers are hosted by Hostinger in Frankfurt, Germany, so your information is stored and processed outside Canada and may be subject to the laws of that country.

We share only what each provider needs to do its job: Resend (sending email), Twilio (SMS), Meta's WhatsApp Business Platform (WhatsApp messages), your browser's push service (notifications) and Stripe (card payments — we never see or store your full card number). Bank transfers are handled by your own bank and ours.

How long we keep it

We keep account information while your account is open. When you close it, we delete or anonymize your data within 90 days, except records we must keep by law (such as invoices, kept for up to seven years). Contact requests are kept for up to two years.

Security

We use encrypted connections (HTTPS), hashed passwords, access controls and regular backups. No system is perfectly secure; if a breach creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as the law requires.

Your rights

You can ask to see the personal information we hold about you, correct it, or have it deleted, and you can withdraw consent to optional messages at any time. If you're a customer of a business that uses our tools, contact that business first; we'll help it answer you.

If you're not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca).

Children

Our services are meant for businesses and are not directed at children under 13. We don't knowingly collect their information.

Changes

We may update this policy. The date at the top shows the latest version; for important changes we'll tell account holders by email.

Contact us

For any privacy question or request, write to us through the contact page and mention "Privacy". We answer within 30 days.